Spend RM350.00 MYR to get free shipping

Return & Refund Policy

Return & Refund Policy

We want you to have a great experience with Fuel Good. Due to the nature of our products (fresh and perishable meals), all refund and return requests are handled on a case-by-case basis.

Non-Refundable Cases

Unfortunately, we are unable to process refunds in the following situations:

  • Change of mind

  • Incorrect order placed by the customer

  • Delivery failure due to the recipient being unavailable to receive the order

Refundable Cases

Refunds may be approved under the following circumstances:

  • Spoiled or incorrect items delivered

  • Non-delivery due to our error

  • Duplicate charges or overpayment

To be eligible, you must contact us within 24 hours of receiving your order and provide supporting evidence (e.g., photos, description of the issue).

How to Request a Refund

To start a refund request, email us at enquiry@fuelgoodmy.comwith your order number and a clear explanation of the issue. If your request is approved, we’ll provide instructions on the next steps.

Please do not send any meals or items back to us unless specifically instructed to do so. Returns or refunds not initiated through our official support process will not be accepted.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your order is damaged, spoiled, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Due to food safety regulations, we cannot accept returns on:

  • Perishable goods (meals, fresh ingredients, etc.)

  • Customised products (e.g., special requests)

  • Items on sale or purchased using a gift card

If you're unsure whether your item qualifies, please reach out to us before making a return request.

Refund Processing

Once your refund request is reviewed and approved, we’ll process your refund within 5–7 business days to your original payment method. Please allow additional time for your bank or credit card provider to reflect the refund in your account.

If more than 15 business days have passed since we approved your refund and you haven’t received it, contact us at enquiry@fuelgoodmy.com